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Jessica

Trusted program manager with strong leadership skills & extensive multitasking abilities.

18+ years experience in supportive and supervisory roles, highly-motivated, remarkable customer service, bilingual, organized professional with a proven track record of excellent decision-making and resourceful problem-solving; an esteemed individual who leads by example and experienced at working in fast-paced environments demanding strong organizational, interpersonal skills. Seeking a position where the above skills will be fully and further developed.

HELLO! I’M Jessica

Office program manager with an insurance background and proven experience in office management and customer service.

My Thoughts

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Experience

April 2020 Current Office Program Manager Fort Myer Construction Corporation

Ensure all Commercial Driver's License holders continuously stay in compliance with the Federal Motor Carrier Safety Administration guidelines.
Send drivers for regulated and non-regulated post accident drug tests.
Regularly audit Driver Qualification files including but not limited to maintaining safety performance history and keeping current DOT medical cards up to date.
Audit equipment files and ensure registrations are current for all company vehicles and machines.
Assist Human Resources (HR) department with hiring of new drivers by completing vetting process before submitting application to HR.
Conduct classroom 49 CFR training.
Knowledgeable in Federal Motor Carrier Safety Regulations and company policy including hours of service and Daily Vehicle Inspection Reports in order to aid in prevention of unsafe drivers/vehicles on our public roads and highways.
Monitor violations and tolls issued to company vehicles/drivers. Track budget, spending, savings, and driver reimbursements via Excel & Vista.
Manage DC Fleet Ticket Monitoring Program, directly with DC DMV and ensure invoices are being paid.
Monthly IRP Mileage Tracking via Verizon Networkfleet reports.
Process tag replacement requests via DC/VA DMV and MD MVA for lost/stolen/damaged tags and assist w/ yearly renewals on an ongoing basis.
Work with Fleet Manager and department leaders maintaining current list of drivers for all company vehicles.
Virginia Personal Property Tax payments/budget tracking via Excel spreadsheet.
Perform general administrative duties, such as telephony, equipment maintenance, filing, and supply maintenance.

April 2019 April 2020 Administrative Assistant to the Asphalt Division Fort Myer Construction Corporation

Assist Operations Analyst and General Manager of the asphalt division with creating job analysis cost sheets to ensure all equipment used & work completed daily is done in a timely but cost effective manner to maintain company profitability.
Track work completed via Excel spreadsheets, organized by Project Manager for each job, updated daily and emailed to at the end of the month to each Project Manager.
File, copy and scan Daily Reports and ensure all applicable parties are copied.
Communicate with foreman and superintendents to confirm equipment used and square footage/square yardage if discrepancies exist on the Daily Report.
Calculate the yield for asphalt tons used versus area laid to ensure a monetary gain at the jobs completion.
Log and track operator, laborer, and dump truck/flow/low boy hours.
Provide excellent customer service and professionalism with every interaction.
Maintain a team oriented office environment with all peers.

July 2015 April 2019 Licensing Specialist New York Life Insurance Company

Assist new and existing agents with obtaining and maintaining state insurance licenses and securities registration (FINRA).
Track renewal licenses for life, health, variable annuity, and securities.
Process new agent contracts including background checks (via Lexis Nexis and Trans Union), new hire information, and ensuring a complete file is obtained before submitting to home office in New York for review.
Provide assistance with onboarding of new agents, including assignment of cubicles and new agent codes.
Scan and process labs and paramedical exams, ensuring they are submitted to underwriting in a timely manner.
Suspend money on new applications and pay cases.
Review pending requirements with agents on their life insurance applications and assist them with any questions they may have regarding their pending cases.
Schedule electronic funds transfers and request checks for agents from their ledgers.
General administrative duties including, but not limited to: supply order, mail distribution, assisting with office event planning and front desk duties.
Provide excellent customer service and professionalism every day.

February 2011 July 2015 Customer Service Specialist Liberty Mutual Insurance

Answer incoming policyholder calls and provide excellent customer service with each interaction.
Help policyholder with questions about their policy including coverage, billing, and cancellations.
Analyze and make business decisions when necessary in regards to billing options (i.e.: nonpayment cancellations).
Make sure follow up is completed when necessary in order to complete transactions that were pending utilizing Microsoft outlook “Tasks” as platform for reminders.
Process returned mail by contacting policyholders and updating addresses/information as necessary.
Assist with the onboarding/training of new agents/representatives.
Track my performance daily using computer online database in order to make sure that I am following my required OSPE tasks set during performance meeting at the beginning of the year.
In conjunction with performance tracking, follow up with Branch Managers to make sure that I am still on track and also ask for feedback.
Help agents with any questions they may have in regards to policies, billing issues, or follow up for their customers on service needs.
Quote and bind home/auto/umbrella/motorcycle policies for agents as needed.
While quoting policies, pull driving records of prospective insureds and analyzed to ensure underwriting requirements are met.

October 2010 January 2011 Administrative Assistant Don Bosco Cristo Rey High School

Perform daily tasks for the Corporate Work Study Program in school
Check in students, take daily attendance and check dress code and track in Microsoft Access.
Maintain constant contact with Barwood Taxi in order to make sure students arrive safely to work destinations.
Call parents to advise of student absences
Maintain repour with companies who are part of the CWSP and report students absences
Track drivers who transport students to and from work locations.
Purchase supplies
Track maintenance of transport vans and buses.
Occasionally chaperone afterschool program and Saturday Detention.
Maintained program coordinator's calendar.

June 2007 October 2010 Insurance Counselor AAA Mid-Atlantic

Quoted automobile and homeowners insurance through various carriers using a comparative rating system.
Qualified prospective customers for insurance by performing front-line underwriting.
Correspond by email and update office calendar using Microsoft outlook.
Maintained constant daily contact with customers in a retail setting.
Handled payments for policies and processed using various systems.
Answered a multi-line telephone.
Completed a Sales and Technical Training school in June of 2007 through AAA Mid-Atlantic.
Very experienced in selling a number of different kinds of insurance policies such as auto, home, umbrella, and dwelling fire policies.
Appointed to a multitude of different insurance companies in order to sell insurance through that specific company.
Proficient in using Microsoft Office.
Assisted fellow associates in learning new computer systems when updated.
Licensed in both Property and Casualty in the states of Maryland, DC, and Virginia.

February 2003 June 2007 Associate Agent / Customer Service Representative / Office Manager Nationwide Insurance

Conducted various quotes via the phone and in person.
Completed general endorsements to insurance policies in the property and casualty field (including personal and commercial lines).
Process Mortgagee Clause changes, adding/deleting cars from policies, applying payments to policies, etc.
Wrote auto policies in both Nationwide and the Maryland Automobile Insurance Fund; also wrote homeowners and commercial policies.
I reviewed policyholders’ current policies and advised customers on coverage / policy changes.
I performed inspections on homes and automobiles prior to binding coverage.
Dealt with general office management.
Maintained office supplies including but not limited to ordering marketing materials for myself and also for principal agent.
Was an active member of BNI Gaithersburg Maryland Chapter.
Called on mortgage companies to establish business contacts for future sales as well as actively solicited new customers from current clientele.

June 2002 February 2003 Medical Receptionist Langley Park Back and Pain Clinic Chiropractic

Check-in patients.
Verify insurance coverage.
Call patients to confirm appointments and reschedule if necessary.
Create and file patient charts.
Created bills to insurance companies.
Perform telephony duties and general patient file maintenance.

Education

Montgomery College

Associates Degree

Albert Einstein High School Kensington, MD

High School Diploma
Activities and societies: Key Club, Latin American Student Union, Theatre, Marching Band, Varsity Pom Pom (cheerleading), Chamber Singers, Softball

Languages I speak

English

Spanish

Portuguese